FAQ

How do I make a payment?

After successful registration through our portal, you will receive an email containing an invoice outlining your chosen classes/programs, payment options, and any eligible discounts. It is important to verify that the email address associated with your portal login is accurate and reflects the email address you wish to receive correspondence from. If you do not receive any emails from us, please check your spam or junk mail folder to ensure that our communications are not inadvertently filtered.
If my child misses class, do I get a refund?

Please note that refunds or credits will not be issued for missed classes. In the event that the studio cancels classes due to inclement weather or poor road conditions, make-up classes will be arranged. Missed classes due to illness, family commitments, or other personal activities are not eligible for refunds or credits. For further details, please refer to our Policies & Procedures page. Thank you for your understanding.
Why do I need to submit my credit card information if I'm opting to pay by E-transfer/Cash?

In order to successfully complete your registration with The Dance Official, a credit card must be present on file. Should a payment be missed or late (based upon your payment preferences), the credit card will be charged as a back up payment option. Failure to provide payment will result in your credit card being charged (plus any additional late fees, NSF charges, etc). *Please note- a 3% service charge is added per transaction for any credit card charges**
How do I register?

To register for our programs and classes, please create a unique account through our login portal available under the Registration tab above. Once your account is approved, you will have access to our Recreational and Competitive programs, as well as our Summer Camp and Intensive programs. Upon approval, you can sign in and select the "enroll" option. Choose the season you are interested in (Recreational, Competitive, Summer) and select the classes you wish to enroll your dancer in. Be sure to save your selections. After registration, you will receive an invoice detailing any incentives, discounts, credits, or scholarships that have been applied. Payment options include annual, quarterly, or monthly billing based on your preferences. Thank you for choosing to register with us.
How long is the dance season, and when is the year end recital?

Our dance season runs similar to the school schedule. We begin classes in September and finish classes in June. We operate for 34 weeks (10 months). The year end performance will operate sometime in June. More information will be released in September.
What competitions are the Competitive Program attending this season?

At the commencement of the season, you will receive a comprehensive list of Important Dates outlining all scheduled competitions and events for the year. This information will be distributed either in August or September.
How do I audition?

To audition for our Competitive Programs, please navigate to the Audition Tab located on the menu screen above. Complete the form with the required information and attend the audition session. Each audition class includes Jazz, Tap, Ballet, and Open sections. There is no fee to participate in our auditions. If you are unable to attend the scheduled group auditions, you may request a private audition by contacting us via email at thedanceofficial.tdo@gmail.com. We look forward to seeing you at the auditions.